Overview
Convincing your neighbour to appoint an agreed surveyor can reduce cost, delay and tension. The key is to approach the issue fairly and avoid making the neighbour feel pressured.
An agreed surveyor can work well, but only if the adjoining owner trusts the process.
Communicate early and clearly
Speak to your neighbour before formal notices land, if possible.
Explain:
- what work you plan to carry out;
- why the Party Wall etc. Act 1996 applies;
- when you hope to start;
- what the surveyor will do;
- what protection the adjoining owner will still have.
Early transparency reduces suspicion.
Explain the surveyor's impartial role
Make clear that the agreed surveyor does not act for you personally. They act under the Act and must deal with both owners fairly.
The adjoining owner should understand that:
- the surveyor must be impartial;
- the award is binding on both owners;
- damage caused by the works can still be addressed;
- using one surveyor does not remove their rights.
Address concerns before they grow
Common concerns include cracking, access, noise, dust, pets, elderly relatives and working from home.
Practical reassurance may include:
- a schedule of condition;
- clear contractor rules;
- advance notice of noisy stages;
- direct contact details;
- a promise to make good damage caused by the works.
Avoid overselling
Do not suggest that appointing your preferred surveyor is the only reasonable choice. That can make the neighbour defensive.
A better approach is to explain why one impartial surveyor is usually cheaper and more efficient, while recognising that the neighbour has the right to appoint their own surveyor.
Maintain trust after appointment
Once the agreed surveyor is appointed:
- brief your contractor properly;
- keep promises;
- communicate changes early;
- avoid unnecessary disturbance;
- deal with complaints promptly.